Effective Communication, Part 1: Communicating in Person

Technical level: Easy

Duration: 15 minutes (estimate)

IAAP CAECs: 0.25 (This class counts toward renewal of IAAP certification)

Course Synopsis:

Effective communication is a fundamental skill that applies to almost everything we do. Think about all the ways you may communicate with people: face-to-face, on the phone, via e-mail, via websites; at meetings, professional events, and social gatherings. If you are interacting with a customer, it is your responsibility to understand their needs and make sure that you are understood, as well.

There are many tools and techniques available to overcome these challenges. With the right knowledge and strategies, you can skillfully facilitate a successful communication exchange.

This course will help you apply customized tools and strategies to ensure effective communication with individuals with disabilities.

Topics include:

Communication Strategies
Non-Obvious Disabilities and Communication
Auxiliary Aids and Services
Asking Questions
Proactive Steps