Disability Customer Service Curriculum

It is important for anyone in a customer service role — which can include anyone in any kind of customer-facing role — to be aware of the needs of people with disabilities. It's all too easy to accidentally put customers with disabilities at a disadvantage (e.g. by sending them inaccessible information), or to accidentally offend people with disabilities with insensitive language.

This series of short courses helps identify and prevent these kinds of customer service problems.

Disability Customer Service Curriculum

You may also subscribe via a Purchase order.

For larger groups, contact us for payment options.

Inquire about instructor-led workshops for Developers & Programmers.

The following courses (approximately 15 minutes each) are included in this curriculum package:

  1. Serving Customers with Disabilities
  2. Disability Etiquette Basics
  3. Effective Communication, Part 1: Communication in Person
  4. Effective Communication, Part 2: Remote Communication