Customer Service for People with Disabilities Curriculum Package
It is important for anyone in a customer service role — which can include anyone in any kind of customer-facing role — to be aware of the needs of people with disabilities. It's all too easy to accidentally put customers with disabilities at a disadvantage (e.g. by sending them inaccessible information), or to accidentally offend people with disabilities with insensitive language.
This series of short courses helps identify and prevent these kinds of customer service problems.
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The following courses (approximately 15 minutes each) are included in this curriculum package:
- Serving Customers with Disabilities
- Disability Etiquette Basics
- Effective Communication, Part 1: Communication in Person
- Effective Communication, Part 2: Remote Communication